I started out on Sprig because I wanted to get a free meal with an introductory promo code, as I have done countless times with the many food delivery startups that have come out recently. For almost all of these services, I did not use them more than one or two times, usually because their delivery fees were outrageous or they didnt offer me more than Grubhub simply did. However, Sprig sets itself apart for multiple reasons.
1) FAST delivery times. I get my food delivered as fast as in 10 minutes and as late as 40. On average, its about 25 minutes, which is incredibly awesome and way better than any other delivery service Ive tried.
2) Reasonable prices. Id say a meal averages $12 on Sprig, which is decent for the service offered and the fact that its cooked by them using high quality ingredients. Delivery fees are low too, and even better if you get their $10 a month Sprig Go subscription to eliminate delivery fees.
3) Wholesome food with informative nutritional information. I can trust that I am eating relatively clean and have the power to make informed decisions about what I choose to eat. They even categorize the food options by heaviness/cleanliness so you can choose even more easily.
4) Awesome customer service. If a delivery is late, I will pretty much always get some credit back in my account. If an order is wrong, I can easily call support to fix it pretty quickly. If I was highly unsatisfied with my food or some accident happened, I might get full credit back or even a refund. Extreme dissatisfaction is rare, but it happens, and they do a great job of reconciling it.
5) Awesome app. It looks nice and functions well. Theyve added new little things since I first started using it to make the UX even better; one small example is asking for your buzzer code and floor so you dont have to specify specific instructions like that in the delivery instructions. You can track your delivery until it gets to your door, and itll prompt you for feedback at the end of your meal, which customer support does read! Ive had credit awarded back for small dissatisfactory comments Ive mentioned in the feedback.
6) Of course, the food is actually good! I especially like the weekend brunch options.
Sprig is basically my go to food choice if Im not cooking and I want something quick and reasonably priced. Ive been using it for about 4 months and Ive been thoroughly impressed with this product for which I had 0 expectations to begin with. I wasnt looking for a go to food service, but Sprig pleasantly surprised me and I have been using it ever since.
happycows about Sprig: A modern eatery designed to deliver